Revorra INC. (“Revorra,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information entrusted to us. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website or use the Revorra platform and related services (the “Services”).
1. Information We Collect
Information You Provide
We may collect information you provide directly, including:
- Name
- Email address
- Company name
- Account credentials
- Billing information
- Communications with us
- Customer support requests
Customer Data
When organizations use the Revorra platform, we may process financial, operational, or other business data submitted by or on behalf of our customers (“Customer Data”). We process Customer Data solely to provide the Services.
Assistant and Chat Data
The Revorra platform includes an AI assistant that can be used inside Revorra and, optionally, through connected messaging applications. Revorra Assistant is the name of our Microsoft Teams application, which brings this same assistant into Microsoft Teams; a Slack integration is also available. This section describes how Revorra Assistant and the in-product assistant handle your information. When you use the assistant:
- We process the content of the messages you send to the assistant, together with the assistant’s replies, so that we can answer your question and maintain the conversation.
- Message content, and the workspace data needed to answer your question (for example invoice, contract term, customer, or timesheet records), are sent to our third-party large language model provider, OpenAI, which generates the response on our behalf. We use OpenAI’s API under terms that prohibit using submitted data to train their models.
- When you first message Revorra Assistant in Microsoft Teams, we send a one-time code to link your Teams identity to your Revorra user; if you link a Microsoft Teams or Slack account to Revorra, we store the identifier of that messaging account so we can associate messages with your Revorra user. We do not receive your Microsoft or Slack password, and no password is ever entered into the chat.
- Conversation history is scoped to the individual user and the organization’s workspace. Assistant actions run under your own Revorra role and permissions and are recorded in the audit trail.
Do not enter information into the assistant that you do not want processed in this way.
Automatically Collected Information
When you interact with our website or services, we may automatically collect:
- IP address
- Device and browser type
- Operating system
- Pages visited and usage patterns
- Referring URLs
- Log data
Cookies and Tracking Technologies
We use cookies, analytics tools, and similar technologies to understand how our website and services are used and to improve their performance and usability. On our website, these include:
- PostHog — product and website analytics: pages visited, clicks, and how visitors move through the site.
- Microsoft Clarity — heatmaps and session recordings that show how visitors scroll and interact with pages. Text typed into form fields is masked before it is recorded. Microsoft processes this data under the Microsoft Privacy Statement.
- RB2B — for visitors in the United States, RB2B may match a visit to publicly available professional profile information (for example, name, job title, company, and professional profile URL) so that we can understand which businesses are interested in Revorra and follow up with relevant information.
These tools load only after you accept them in the cookie banner shown on your first visit. You can change your choice at any time with the “Cookie Settings” link in the website footer.
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.
You can block or delete cookies through your browser settings. Doing so may affect how parts of the website work.
2. How We Use Information
We may use collected information to:
- Provide, maintain, and operate our Services
- Improve product functionality and user experience
- Develop new features and services
- Communicate with users
- Provide technical support
- Maintain system security
- Detect fraud or misuse
- Comply with legal obligations
We do not sell personal information.
3. Legal Basis for Processing (GDPR)
Where applicable, we process personal information under the following legal bases:
- Performance of a contract
- Legitimate business interests
- Compliance with legal obligations
- Consent (where required)
4. How We Share Information
We may share information with:
Service Providers
Third-party vendors that help us operate the platform, including:
- Cloud infrastructure providers
- Artificial intelligence providers that generate assistant responses (OpenAI)
- Analytics providers
- Website visitor identification and marketing data partners
- Customer support platforms
- Security monitoring services
These vendors may access data only as necessary to perform services for us.
Business Transfers
If Revorra undergoes a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
Legal Requirements
We may disclose information if required by law or if necessary to protect the rights, property, or safety of Revorra, our customers, or others.
5. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
However, no internet-based system can be completely secure.
6. Data Retention
We retain personal information only as long as necessary to:
- Provide our Services
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
Assistant conversation history is retained for the organization’s workspace so that conversations remain available to the user who created them, and is deleted when the account or organization is deleted. An organization administrator can request earlier deletion by contacting us.
7. Your Privacy Rights
Depending on your location, you may have rights including:
- Access to personal data
- Correction of inaccurate information
- Deletion of personal data
- Restriction of processing
- Data portability
Requests may be submitted via the contact information below.
8. International Data Transfers
Information may be processed in the United States or other countries where Revorra or its service providers operate.
9. Children’s Privacy
Our Services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will update the effective date.
11. Contact
If you have questions about this Privacy Policy, please contact:
Revorra INC
Email: operations@revorra.com
Website: revorra.com
